1. Order Processing & Shipping

    • After you place an order, we typically process it within 1 business day (Monday–Friday, excluding holidays).
    • Once your order is shipped, you will receive a confirmation email that includes a tracking number, if applicable.
  2. Tracking Information

    • The tracking number lets you monitor the status of your package via the carrier’s website.
    • It may take up to 24–48 hours for tracking information to update in the carrier’s system after we ship your order.
  3. Delivery Estimates

    • Delivery times depend on the shipping method you selected at checkout and the carrier’s performance.
    • Shipping time estimates are provided at checkout, but they are not guaranteed. Delays may occur due to carrier issues, weather, customs, or other unforeseen factors.
  4. Lost or Stolen Packages

    • Once a parcel is marked as “Delivered” by the carrier, we consider our shipping responsibility fulfilled.
    • We are not liable for loss or theft of packages after delivery confirmation. Please choose a secure shipping address.
    • If you believe a package has been lost or stolen, contact us at support@idamectin.com, and we will do our best to help you open an investigation with the carrier. Final resolution depends on the carrier’s policy.
  5. Incorrect or Damaged Orders

    • If your order arrives damaged or is incorrect, you must notify us within 48 hours of delivery. Please include your order number and photos of the issue.
    • After we verify the problem, we will offer a replacement or a refund based on your preference and item availability.
  6. Contact for Tracking Issues

    • If you have any trouble tracking your order or have not received tracking information, please email support@idamectin.com.
    • Please provide your order number so we can assist you more effectively.
  7. Policy Changes

    • We may update this policy from time to time. Any major changes will be posted here, and we will revise the “Last updated” date accordingly.